6:30 Saturday night. Old Town Scottsdale. Most of the restaurants have a 30-40 minute wait. When we were able to be seated right away...that should have been our first clue that something would not be right. I agree that the entrance to the restaurant is awkward -- you find yourself in the middle of kitchen traffic and trying to make eye contact with someone for a table. We were seated on the patio...the ambience was ok..a little Ikea'ish for my taste. Definitely not cozy. Our waiter came to the table reasonably quick to take our orders...he did mention that the wine was only a half bottle, so allow one per person. At $30/bottle, I opted for a libation. 40 minutes later...drinks showed up. 30 minutes after that - 1/2 of our meal. We had six patrons and only 3 were served. It wasn't even the waiter who brought the food - they had runners while he was working behind the bar. We wanted mustard - and the rest of our food - it took about 20 minutes to get anyone's attention - and when I did - it was if the problem was mine not their's. I had promised to bring a take-out order to my husband at work, so I thought-- I'll give them the benefit of doubt and ask for the food. 3 burgers (beef, turkey, lamb) and a side of tater tots. This did come out reasonably quick, however, the order was completely wrong and had to be redone. I gave them 1 star because the food was decent. As for customer service...I should have gone to Burger King and would have felt better about the experience. Absolutely no action was taken to remedy any of our problems, even when the manager was brought in. I will not be recommending this place to anyone!