About: http://data.yelp.com/Review/id/MoIfeN2y0BYGoQm57L23yg

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About: http://data.yelp.com/Review/id/MoIfeN2y0BYGoQm57L23yg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-12-20 00:00:00 (xsd:dateTime)
itemReviewed	Johnny Rockets
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	It was about 8:15pm last night when my family decided to have dinner at Johnny Rockets since we had been walking the mall for a few hours (Holiday Season) and so we were very thirsty and hungry. We stood at the "wait to be seated" area for a few minutes until we were finally noticed by the cook. The cook noticed us first and was trying to get the hosts attention but she was busy talking (socializing) with a man (which could easily have been a customer but seemed like it was someone she knew personally) at the bar/kitchen area and didnt hear the cook trying to get her attention. She finally glanced over at us and came our way. We were a party of 6 and a high chair and so we asked if we can sit in the "outside section." This would be more convenient for us since we had shopping bags and a stroller. She said a part of that section had been closed down already and so we could only sit on the other half side of that section. The front entrance is very narrow and so we had to take the stroller through the outside part of it and around into the small gate. The stroller still wouldnt fit through the tables there and the host asked if we could leave it next to a table right by the entrance of the small gate. (fine whatever we could still see it where we were sitting not a big deal) We waited for the host/waitress or whomever to come over with a high chair or atleast offer us one since they just saw us come in with a stroller that had to be left at the entrance. We waited a few minutes until I had to ask for a high chair and thats when she brought it. One of the chairs at the table was dirty (bread crumbs and onions on the chair). We asked for napkins and specifically mentioned it was for a dirty chair. The waitress laid them on the table and didnt bother to clean the chair herself (fine no big deal, I guess). We sat down and got our menus and she took our drink orders (3 fountain drinks, 3 shakes). After our drink order was taken, 2 other tables 2 people each were seated and since our stroller was "in the way" we were asked if we can actually move it on the outside part of the gate next to our table. I jokingly said to them, we'll move it outside but if someone passes by and takes our stroller youre jumping over the gate to chase them down and we kind of laughed it off but I was actually annoyed at the whole stroller situation and just the way things started out. It was obviously too early for you to close off half of the section of tables being that it is the Holiday Season and so you are prone to have more customers at that time. Ok...so from there, the 2 tables that came in after us got their drinks AND food before us eventhough she took our order befire them!!! I understand the food part, I guess, since they were only 2 people per table (4people) and we were 6 people, BUT C'MON atleast bring our drinks!!!! At that point I was ready to leave but we were all so hungry and I was sooo thirsty so I thought I would finally say something. I flagged down our waitress and told her to atleast bring our drinks because we were thirsty and the other tables were already served with both food and drinks. She said ok I'll bring them right now. And she did...so why couldnt she do that before?? Im not sure if she was just annoyed at the fact that we were a "big" party and had children with us or what. So we finally got our food also and everything was perfect from there. The food was awesome and she kept checking in on us. We still tipped her although it would have been more if the overall experience would have been better. Its unfortunate to see bad customer service in a place where the food is actually good! We will not be coming back to this location being that they obviously prefer smaller parties with no kids and definitely NO strollers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	C

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