Well this is a rough one, loads of good reviews that led us to try the place but with myself, the wife and two kids all having negative experience with our drinks why spend the cash seeing if it's just a consistency issue rather than wander off to DB?
Coffee Americano , way too hot, e.g, was still hot after a trip around Home Depot and still warm after being at lowes. Wasn't practically drinkable at time of order. Both kids complained that the cocoa was watered down and my wife's chai came out in the same manner. Yes it was raining but that much didn't make it into the cup by accident. It's less than gas station coffee at Dutch Bros' prices.