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  • Have been meaning to try this place out as it's close by and the menu looks enticing! So decided today to pickup a sandwich to go after reviewing their website. First impression was that it's nice inside - I like the decor! Unfortunately, even though it was not a busy time - about 1:30 pm on a Tuesday, with about half the restaurant empty and no line up, I was kept waiting to order. In addition no one greeted me while I was waiting even though there were a number of employees behind the counter walking past me. When someone showed up to take my order, there was no smile or other measure of good customer service. It was a transaction by a seemingly disinterested employee. I ordered a chicken sandwich to take out. Cost was $13; ok for a gourmet sandwich. I found the wait long to get the sandwich, again, taking into the account the restaurant was pretty quiet and there had been no line before me ordering food. It took 18 minutes to get my takeout sandwich. For me, that is too long to wait when I am grabbing takeout. I did try to pre-order online from Stoney's website, but the link to "Order Pickup" would not work even with multiple attempts. Nothing to do with food, but the driveway really needs attention. Left a bad impression as I was driving away dodging HUGE potholes. I get back to the office, excited to try my sandwich as the description sounded yummy. My initial thought when I opened the box was that it was a good size; I tried to pick it up but it was too soft and heavy so it really should be cut in half at the restaurant. The bread, although toasted, got soggy on the bottom from being closed in the takeout box. The most disappointing though, and unforgivable, is that the top crust of the bread was burnt. As in burned black - photo attached. Yuck. I will not be back. There is better out there.
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