My Delta flight had to be re routed recently to better guarantee tjat I could make a meeting. The manager of this hotel would not cancel my reservation without charging me the full rate even though I was booking at another Hilton property in another town a couple of hours away. I booked the hotel the same day I intended to stay. On one hand "get" it but I don't like it and so this property's short term decision cost it the ability to get any future business from me as I travel to this town often and will surel not stay at this property given this experience. There are too many other options to try.