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| - We had a Groupon to Nom Nom Burger, and we decided to give it a try while my 12-year-old niece was visiting. We went at an odd time on Sunday, around 2:30, so the place was nearly empty. I think there were 2 tables outside and maybe 2-3 more inside. The kitchen is exposed, and there were 3 people working behind the counter. First, let me say, our waiter was very nice; however, our food was SO incredibly slow in getting to us that I was amazed. Of the half-dozen tables, almost all already had their food, so I have no idea what the kitchen was doing. There were 3 of us, we didn't order anything custom and it took about 35 minutes to get our food. We had to ask our waiter to check a few times, as we had to get our niece home on time. When our food arrived, my husband's garlic french fries were not in our order. Waiter apologized and said, "They'll be right out." I bit into my teriyaki chicken burger (the "bun" was made of rice, which I thought sounded cool) - a few bites in, I found a long, disgusting HAIR in my food. My husband's fries didn't arrive until we were all done with our food - they were very overdone and tasted like fish. We told our waiter, who again, though very nice, acted like a deer in headlights. I quietly paid (it took even longer to get our check, so I sent my husband and niece out to get the car, since we were already running late). Even though I ate much less than half my sandwich and I told them there was a hair in it, they didn't comp it. We ate almost none of my husband's fries because a) they were terrible and b) they came out at the end of our meal when we were already late. Again, no comp on the fries.
My husband liked his sliders and my niece liked her burger. My sandwich was great until I found "the hair." They get 2-stars because my husband and niece liked their sandwiches. But wow - why so darned slow? Why the overdone/disgusting fries? Why no comps when we clearly didn't eat our food (and I mentioned it to the waiter)?
A major disappointment. We will not be back.
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