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| - I absolutely dislike this location. I've been a Rouge member for a couple of years and I'm very familiar with almost all the Sephora branches in Calgary. Let's just say whenever I see Sephora at the mall, I gravitate towards that place.
Custom makeover experience: I got my 45 minute makeup done here for the first time this past summer and I was not impressed at all. I was so turned off that I told everyone I knew about my experience. Just for the record, I've had my makeup done at the South Centre branch a few times with no issues. The lady that did my makeup was 15 minutes late, and she sounded very unwelcoming and cold the entire time she was doing my makeup. It seems like I was wasting her time whenever I asked questions about the products she was using or other makeup related things. She asked what look I wanted, and I said everyday look, which I thought meant subtle natural look. Apparently that's not what everyday meant to her because I came out looking like a clown going clubbing. I'm not even exaggerating at all. One of the questions I asked was if she recommends bb cream or foundation for everyday and she told me "foundation." I also asked her where I should put my bronzer/contour and she said above my temples. Makes absolutely no sense. When I got home, I wiped off my makeup and found out that the foundation colour she used was 3-4x darker than my regular skin tone and she even encouraged me to purchase the foundation, good thing I decided to hold off on purchasing anything at the time.
Customer service: This was the last draw. I came here a couple times in the past month just to see if my views would change. Unfortunately not, which is why I'm writing this long review. When I came here the last two times, I was looking at foundation colours and seeing if I can find my colour. I had zero luck getting help from any customer service associate. The worst part was, they were standing beside me (all 3 or 4 of them) gossiping about something when it was extremely obvious that I needed help and wanted their attention. I looked confused on purpose so they could ask, I even looked around and tried to look for help, but they looked away. It was honestly unbelievable.
I love Sephora but I would not encourage anyone to visit this location. Unless you want to be treated like crap, then go right ahead.
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