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  • There's no doubt, the fountains at the Bellagio remain one of the best free attractions on the strip. But the Bellagio did not really impress as a whole. I suppose it is too much to expect premium service (while paying premium prices!) at a resort when its mission is predicated on quantity over quality, but the reception we received at the front desk was really shockingly indifferent and rude. I found the reception area and front desk to be a morass of chaos and confusion at all hours of the day (even midweek!). And the property itself, though not without its charms, is aging. Our standard deluxe room was surprisingly roomy...it was as large as some junior suites we have stayed in. The decor was nice, understated and tasteful. The bathroom was quite luxurious, with a separate shower and tub, and acres of travertine and granite. Nevertheless, although the toilet had some sort of turbo-jet flush (I swear I was almost sucked in!), the water pressure in the shower was poor. To compound matters, the shower head was leaking from its attachment at the pipe and so water was sprayed everywhere on the ceiling and out to the floor. The shower head also was half-clogged with mineral deposits, so no more than a trickle of water was coming out. A call to maintenance quickly addressed this, however. I must say the phone operators, etc were quite courteous and helpful, in contrast to the front desk. What was particularly annoying was a strong whistling sound through the windows (we were only on the 10th floor, but it was particularly windy during our stay). When I brought this up to the front desk, I was first met with apathy, then a "we can't do anything so you should suck it up" attitude. Frankly, when I am paying these kind of prices, I find this unacceptable. Finally, we spoke to one of the managers who offered to find us another room. Nevertheless, this kind of behavior soured me on the whole property. We'll try the Wynn next time.
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