Cannot believe a low rating for this gem, so I had to write. Just returning from a family reunion in Cleveland and stayed for a four day weekend. The room was great, liked the decor, the vibe, the proximity and the people were just terrific. Barbara in the Club Suite is one of the finest and most gracious people I have met in my many travels. I had my daughter' young toddler with me who required holding while I was attempting to balance coffee, milk, eggs etc. Barbara came to the rescue, so kindly carrying the items to our room for us, not once but on three occasions. So nice. But everyone was almost as nice. Thanks for a great stay!