First time staying at Circus Circus Las Vegas for our family of four. We checked in at 1 AM after being exhausted from travel only to find out our room had no water and the toilet would not flush. We called down to talk to a manager who was ( Carrie). We explain the situation to her and she said she would send a bellboy to come get our things and upgrade our room... only to call back 15 minutes later to say that there would be a wait because it was busy. So she then gave us free meal vouchers too. My husband decided to go downstairs and get the key himself so we could just hurry and get into a room we were so tired by that time. Only to get to our next room and have these disgusting looking bugs in the brand-new cups near the ice bucket. The only positive thing I can say is Carrie seem to be concerned of giving good customer service. Other than that I could not say I would recommend this place to stay.