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  • I would love to give this a zero rating. I signed up for personal training and they told me that the trainer they assigned me would be available on the days I had free. Uh, nope. Then I switched to a different trainer. She was often late, or shorted me out of my 30 minutes of training - sometimes five minutes, sometimes fifteen, and the final straw was when she forgot a session with me! So, I complained to the personal training manager. He was understanding and kind and said he had to kick me up to a higher manager. That person said they would cancel the automatic withdrawal for the personal training sessions, but I would probably still have to use any that I'd already paid for. Okay, no problem. But, then I realized that the money was still coming out of the account! I called, no call back. I stopped by, no manager was available to see me, I called again, left messages, and finally the new manager called me several days after I'd left more messages. In the meantime, more money is coming out of my account. Finally nearly three months after I first requested to cancel my account, it is supposedly cancelled but they still took the money and then refunded it - I think. They assure me it's been refunded but it does not show on my account statement. When this all started I had five sessions left to use up (at $33 per session!) - and now I have fifteen!!! They will not refund my money telling me that due to management changes they have no idea what was said, yada yada. Their customer service is definitely awful.
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