So after actually letting our dog stay at K9 Hangout Charlotte, we'd never do it again. Not only did our dog not come back tired at all after a full weekend of supposed full days of play time (and our dog is very easily tired out so this implied that there was almost no play time for him.) But also it was absolutely impossible to contact the company over the weekend. My boyfriend and I both called at least two times a day every day at all hours of the day including business hours and never got a return phone call. This was Thursday through Monday! Completely unacceptable and unprofessional. Luckily what we were calling about wasn't a health emergency, it was just something we forgot to mention about his food. But if it had been an emergency, the outcome would have been horrific. Don't bring your dog here. Take them to one of the many other wonderful places in Charlotte like Carolina Doggie Playland which we switched to and we absolutely love.