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  • I used to love this place. But, I'm giving the rating for the horrible service. The tea & sweets are excellent, but the service is so bad they should be ashamed of themselves. There's only 5 of these throughout the nation I think, and Pittsburgh is getting the worse comments. No menus or a bell was a given and we weren't greeted at all, in fact, they put the CLOSED sign 1 1/2 hrs in advanced right when we were about to walk in. There was only 4 of us so not sure about the rude looks...perhaps because we're not white (Which is pretty typical in Pgh, but NEVER acceptable). We understood the 30 minute rule so quickly ordered 1 1/2 hrs prior to closing. When I simply asked if we can get a cup, the waitress flipped out and said they're closing in an hr and said all this gibberish about customers coming in etc. when all we wanted was just a yes or no, so we took that as a no when she didn't finish her sentences and walked away. Okay fine, we will share our cups between the four of us, but don't freak out...it's not like she had a job like ours where you're saving a dying person daily and under that kind of stress. The workload isn't horrible to grab us an extra cup geez. How bad was it? Had to go up to the register to order and get menus and questioned if we needed to wait it ourselves. Will go here again for the tea, but just grabbing it to-go instead, but no tips anymore.
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