Restaurant review:
Another place I won't visit again in Champaign. DNV list. I read the reviews and was thinking it can't be that bad. Well I was wrong. The location itself is very nice, completely remodeled and new inside. The service was 0 stars if possible. The cashier attitude was very poor and I mean that she seemed annoyed when customers were using coupons. It would take her 5 minute with each customer. She continued to roll her eyes when customers asked why they could not use a coupon. When she picked up a whopper off the line she just casually tossed it on the tray and said here. I watched as she flicked a fry or some debris on the table where the fries are salted back into the holding area. To make matters worse she did not acknowledge customer complaints. There was a customer who complained that his nuggets were cold in the middle and not fried well. When she didn't do anything about it, the customer asked to speak with the manager. She promptly fired back that she was the manager. They do not have name tags so I have no idea who this lady was. After more complaining she grabbed the nuggets and angrily tossed them in the garbage and muttered that he just wanted free stuff and had another order brought out. In all my fast food experience I have not seem such atrocious behavior. You should be glad that you have a job that pays the bill. After you order it took close to 10 minutes for my 2 whoppers to be prepared. This is simply unacceptable, there are a lot of other places to eat. This has been forwarded to corporate and of course I get a a canned response saying sorry you were not happy we strive to do the best. Burger King you should send some mystery diners to experience how this is a let down from your corporate motto of have it your way. It is more likely have it no way. All this being said, I will not be back based on the above experience.
Pro: none
Cons: Long wait time, terrible customer service
Hidden gem:
If you chose to come and eat here use a coupon at least