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| - Update 9/25/14
They made everything right. Deserve 5 stars. Thank you Dr. Carpenter and Ammon!
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I'm a little upset about my experience here, though I'll start by saying the staff has always been helpful and willing to fix things, and Dr. Carpenter was professional and courteous.
But, my first pair of frames was defective. They rectified that by ordering a new pair of the same frames, but they had to order several in order to find one that wasn't defective.
On top of that, I realized today that something wasn't right with my bill from a couple of weeks ago, and it turns out they didn't enter my vision insurance info correctly initially. No big deal, as they fixed it today and agreed to refund the overpayment I made, but, had they entered it correctly on the day of my exam, I probably would have selected nicer, more expensive frames. Now I feel sort of stuck with these frames that I'm not very fond of, since I can't ask them to take them back and make new lenses for new, fancier frames.
They're a good office with good equipment and great doctors. I believe all of the 5 star reviews. Unfortunately, a couple of forgivable goof ups with my experience are the reason for my rating.
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