I am not even going to do a pros and cons like I normally do for this. I will just say that the worst experience I have ever had with my cell phones was at this store. I was a sprint customer for a decade and that ended due to this store. They were insulting and uncooperative. They stated I had dropped my phone in water which caused it not to charge which I never did. The tech even admitted at one point that it was only possibly water damage and could be several things but because it was possible they could do nothing for me other than make me buy a new phone. The other sprint store near me (unfortunately a franchise) confirmed that this store should fix my phone for free (part of my warranty) but this store refused. Several times before this I went to this store and experienced a long wait.