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| - Based on these reviews and my experience, I recommend sticking to the website (which is disgraceful), and don't believe the reps and especially managers.
But also be aware that the website/ecommerce team will also change their promotions after the fact. The reps will swear your promotion never existed, because from their view, it never did. Let's call it "digital bait and switch in real time" pioneered by a group of losers with a great network.
I received a promotion from Verizon, the website was confusing so I called sales. They helped me order my phone at the deal that was promoted. Problem is, it turns out the rep ordered the wrong phone. I caught that on the confirmation, we cancelled the order, a new rep opened a new order to execute immediately upon return of the wrong order. The rep read the order back to me, gave me a confirmation number and we were done.
When the original order was returned, I checked on the new order. The Verizon manager said, "what order?". Get this, they told me that there was no order, and that the deal that I had (even though, my account shows confirmed orders), never existed? In fact, the manager even checked past promotions and said it never existed. I asked, "so two reps 3 days apart gave me this promotion, and your now telling me it never existed?".
I found the promo email, and clicked on it. Guess what, the promotion had totally changed. The original offer had turned into a different offer. No wonder the reps couldn't find it, someone (?) had discontinued the offer. Which is no problem, as long as the company would at least honor their original commitment. But no, there was no responsibility taken for sending the wrong phone, and no responsibility taken for making a 15 year customer spend 2.5 hours on phone calls, just to be told the promotion I'd responded to never existed.
The kids who handle the phone and stores are nice people trying to do a good job. It's management of Verizon Wireless who has no honor.
The other carriers ATT, Tmobile, Sprint, etc...want your business, verzion tolerates your business, why not give the other carriers a chance,
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