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| - It is very difficult to come up with the right words to say during such a tough time. Losing a loved one is never easy, and to plan for the things that follow are just as hard. I had never had to make any arrangements of this type and I expected a very long and painful process. If there was some comfort in all of this, its that working with Tom certainly made this part bearable. He explained the process very professionally and was very open to questions and concerns. Our questions were answered in a timely manner and several options were provided to us for the services we needed.
We chose to have the funeral service at Hites also. We never thought we'd need more room than what was available, but to our surprise our mother had many, many people who cared about her and the place was full to capacity. Even so, Tom showed courteousness, respect, and made every effort to accommodate our family and guests.
I know its difficult for anyone, but i encourage all to research properly if the time is given. I cannot speak for everyone, nor could i talk about other places, but on this occasion I felt we received excellent service and courtesy during such a difficult time. Thank you Tom for all your help!
Our most sincere gratitude,
The Rivera family
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