My family and I LOVE this chain. We have visited many locations and were very excited when we found out that Madison would be opening one. We have gone about 3-4 times since it's opened and have been so disappointed each time.
The food is not good...you would think that since it is a chain the food should taste exactly the same at each restaurant. Every time we have visited this location the food has been bland and just "off". Another reason I am only leaving one star is that the customer service (or lack there of) has been awful. Even when the restaurant is empty the service has been slow. The worst experience that we had when eating here was when we came in for an early dinner (5pm) and didn't receive our food until almost 6! The place was empty so there was absolutely no reason that the food should have been that delayed. On top of that, our waitress forgot to put in one item from our order. We complained to the manager and he offered NO apology...simply gave a fake smile and nodded. Perhaps he wasn't paying attention because he was too busy socializing with the gals up front so he couldn't be bothered to hear us out.
We will not be returning to this location as the service is awful, food is mediocre (at best), and management obviously does not care...