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  • I walked in on a rainy night trying to avoid the traffic and folks who are skittish of driving in the rain. Rescue me iHop! I just wanted a warm meal and to read my book in relative silence. Well, silent service is what I got. Waited at the hostess booth/register area for about 3 minutes before a sever rushed from the back and seated me. She gave me a menu and brought water. She came back about 5 minutes later and took my order. This is key: I saw her write it down. Let's see, hmmm. I've read about three chapter. Where are my pancakes? No sign of my server so I start doing that looking around thing hoping to catch another server's eye. They only other server in my area was scurrying around waiting tables and I swear she made eye contact and looked the other way. My mouth as open and ready to speak but she rushed away. Luckily she delivered food to another table close by a few minutes later and I asked her to please get my server and she did. In a flash my server appeared with notebook in hand. "I'm so sorry I forgot to put in your order," she said. I said ok, but could she please ask them to rush because it was now 7:30 and I was starving. She said yes and then said the words that got me upset: "What did you order?" Sheesh! Are you kidding me? I've been waiting a half hour for food, sitting there with water only and no one in the restaurant wondered what was going on with me? That is no kind of customer service. The place wasn't even crowded. I saw you write it down. Not only did NOT place the order, you apparently forgot you had a customer and LOST the ticket. OMG unforgivable...totally. I grabbed my phone and bag and told her I was leaving. I didn't look back at her. On my way out, I told the manger who was now behind the register, what happened. She apologized. I was SO HANGRY so I rushed out. I love iHop breakfasts but this time it was not to be. Service is at the core of every business. I think they need to retrain staff at this location to be successful in the long run. I still want pancakes though.
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