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  • I love Jersey Mike's in general. I'm from Jersey and they even kept the sub# from my favorite sub shop growing up. But this shop??? If I walk in and see the manager that was there the other day and "addressed" my complaint, I will walk out! I ordered a "whole" #7. Got home and discovered a half. Apparently there is no such thing as a whole. There is a mini, regular, and giant. (To my way of thinking if you have to cut the bread it's not a whole!) No problem. A simple misunderstanding. And that's what the manager told me. She'd be happy to make me another "regular". I said great and I'd be happy to pay the difference. Oh no!!! "You only get the price of the Giant (whole) sub if you order it at the time!" I did! I tried reasoning with her but there was no reasoning. I asked to speak to a manager and she assured me she was a manager. I told her she'd never be one in my restaurants (6) and that any misunderstanding can be attributed to at least one of at least two parties. In the restaurant world the management should almost always take responsibility for that. It's just that simple. Instead I paid $8 for another half sub when it should have been $3 for the difference. Does $5 matter that much to a Subway franchisee? Nope. Does it matter that much to me? Nope. But a haughty manager? That matters a bunch!
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