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  • This company's customer service has gone so far in the tank since 2010, when I purchased my first 3 doors from them. Just ordered another one several months ago for a new home in NW Valley. Moving forward to current, had to contact 1st Impression again for several things not working with the door. They had to initially schedule me 2+ weeks out, as " they are short of technicians." Ok, so I wait. Got a call the day before this scheduled appt, to tell me that the tech assigned to me, won't be coming as " family emergency," they would need tore- schedule me for another time, again 2 weeks out. So, here we go again.....Wait for my turn again, and guess what?!! Got another call, and same excuse from 1st Impression staff. "Family emergency, won't be coming." Get the scoop! I sure would NOT recommend you waste your time ordering from this company, as their customer service is dreadfully slow, and they could care less about customer service. All they are interested in, is taking orders, getting your money, and to heck with timely repairs, should you need a technician. Too, I found several of their inside staff quite RUDE to work with, and very unprofessional. I went as far as requesting to speak with the Owner of company (Tim), and Melissa (the Scheduler) would only tell me that I could speak with one of the two managers. This company will NEVER get one more penny EVER from me. There are other reputable, like companies, should I ever need an additional security door, I will take my hard earned dollars and spend them elsewhere!
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