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| - "The doctors huddle up and call a flea flicker
The reason that I say that
'Cause they flick you off like fleas
They be laughin' at ya while you're crawlin' on your knees"
-- Flavor Flav (Public Enemy) - 911 Is A Joke
I have been a member of GHC-SCW for several years. I can wax on (and on) because in that time I have had a potpourri of non-life threatening medical issues. There have been many specialists involved treating those conditions.
Overall, GHC's patient care is excellent. Members of the doctor's team (the doctor, Assistant Doctors, RNs) have all been friendly and helpful. I've only encountered rudeness with their Urgent Care (I was sick as a dog a few years ago and wanted an antibiotic and was dressed down a bit).
They are affiliated with both Meriter and UW-Health, so you can get the best of both worlds. TIP: In my experience though, UW-Health is far more efficient w/ ER Care.
I am not a huge fan of their triage policy for hospital care. Basically, before you go to the hospital you are required to contact them and have a nurse contact you to get permission to go the ER. Usually it has taken me at least 45 minutes to get a call back. When an ER visit is requested, it's usually due to extreme fear or being in a lot of pain, so that hour or so to get a return call can seem like an eternity. However, you can just go to the ER -- if they do not give you permission beforehand, you better meet their subjective standards of what qualifies as a valid ER visit. Clearly, it's a money-saving move, so patients go to Urgent Care Vs. ER Care when possible and not milk the HMO for ER duckets.
Even with those issues, GHC is nearly a 5 * HMO.
My primary care team has never dragged their legs on referrals. In my controversial opinion, primary care physicians (or physicians assistants) are glorified RNs and medical specialty matchmakers. I have had doctors in the past that either tried to do everything his/herself or need to be begged for a referral -- that limbo period is very frightening and dangerous. I have never experienced it here. Although not everything came back as positive based on my suspicions, they are exceptionally patient with me and have worked with me until I found the root of the problem or satisfied with their efforts.
They have many facilities internally. You have pretty much every known specialty of standard, complimentary and alternative medicine under the sun (although there is an additional cost for alt-care). If they do not have it, they will immediately refer you to somewhere that does. Their Urgent Care is very good about seeing you that day.
Billing and so forth has been huge stressors I've had with prior HMO's. I've never had charges that I needed to dispute for my family and me for the entire time. Prior to GHC, I had to beg for specialty care and even needed to appeal surgical charges. The
If you appreciate high quality & wide-reaching medical care with very minor headaches (compared to most other HMOs), GHC is for you.
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