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  • My daughter wanted hibachi like at "home", so while visiting downtown Cleveland we went to Tomo despite the lousy reviews online. I should have trusted my gut. My daughter and I were one of three parties in the whole place...on a Thursday evening...downtown. That should have told me something right away. I think our server was high or something, he could not form a sentence to save his life. Our "chef" maybe said three words to us the entire time we were there. While good with her knives and beating heart rice, she over seasoned and over cooked our food and was completely dead inside. No personality. No excitement. No nothing. Just blah. Sadly, the food matched the atmosphere. It was mediocre. I can get better for at my local food court at the mall for 1/8 the price. The server and idk, maybe mangers, watched us like hawks, literally over our shoulders ready to pick up finished dishes (because they were so bored) but it took 15 minutes for my beer to come to the table and 20 minutes until they noticed we were done eating, because they were outside. Smoking? Maybe. Drinking? Who knows. The server was a space cadet, so who can say. Our plates were full but basically untouched. For 20 min.!!! When the server came to the table I said just the check please, no boxes. He asked if there was a problem and I said the food was not good, we just want the check and we're ready to leave. He left us and walked up front, another 10+ minutes. Three people came back to our table only for the hostess to tell us that there was nothing they could do for us. I said "fine, I only asked for my check". The three walked away and another 15 minutes later came back with "We spoke to the chef and she says to take $10 off your bill". At this point I just want to leave. Check comes...18% gratuity automatically added!!! Wtf?!! For that lousy food and service? NEVER EVER EVER AGAIN. SHAMEFUL HIBACHI!!!
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