I haven't done laser hair removal before, but as a December special, I decided to finally try it out. The technician that I have is Vanessa and she is adorable! She is very helpful when it comes to sensitivity, suggestions, concerns, you name it! I am very satisfied with my results and would recommend their laser hair removal service to anyone looking to get rid of annoying hair. This place is petite and quiet, but sometimes slightly unorganized, however, they definitely make up for it. They have two locations, but I have only been to the Gainey Village one, which is very clean and everyone is polite. I have had a great experience overall.