I love the atmosphere of this place and I really hope it thrives long-term. I also think this section of tempe is a great location for the demographic they are catering to. That being said, the three star rating is on here with my willingness to return and hopefully update my review and increase stars.
My experience on the customer service side was overall pretty poor. I arrived, and was a little taken aback by all the options and I had limited time so I went with soup and a hummus/veggie plate. They had two soups listed on the chalkboard but they were out of one. Which is fine.... But its a chalkboard, so just erase the unavailable soup. I even suggested it, but was either ignored or maybe she didn't hear me.
I get my soup and its the one they originally told me they were out of. Luckily I was hungry and they both sounded delicious so I went with it. It was a ginger coconut carrot something or other. Very good!!!! It was sweet and I'm thinking with coconut milk and extra agave added and some apple juice (as she explained was part of the soup base) - might be vegan but probably high calorie and definitely high sugar. Very gingery but also very good. Was just puzzled at the mix up that they never quite admitted to.
Anyway..onto my hummus/veggie platter. I was one of two patrons there. My hummus platter (hummus and veggies) took about fifteen minutes. It was bewildering. I was so hungry and didn't want to continue eating the high sugar soup so I just waited and waited and listened to the several staff folks just banter with each other. I was very frustrated. Even if the hummus is prepared fresh per order..it still took about ten minutes longer than it should have.
It was good, full of great veggies and portion of hummus was generous which made me happy.
It was the inexplicable long wait and weird inaccurate communication about the soup that drops this review from four to three stars. However I am excited to come back and hopefully be proven that this was a one-off. Luckily the food seems great so I'm optimistic that customer service concerns are resolved.