Unfortunately it is still the same, they said for 1 month that fixing my equipment supplied by them was not their responsibility, even when I was paying all the dues, they deactivated my equipment. After a lot of haggling, they accepted responsibility, and passed it on to a sister company.
I wish I never have to deal with them again. Please do not go there or use their services. There are a lot of other companies in the valley which are smaller and have better services.
Lincare keeps on buying competitors who are very good in their business and market share and kill them.