A disappointing grooming service that makes many promises and delivers on very few.
We took our airedale there today after confirming with the receptionist that they were in fact familiar with the cut of the dog.
When we arrived the groomer looked incredibly nervous about the task, and we ended up having to show her multiple pictures from Google on how the cut was supposed to look. Still visibly uncomfortable with the task, they got another groomer who assured us that she herself knew how to handle it.
We left with the promise it would take 2-3 hours. It ended up taking 5 hours and 15 mins. She had loose hairs on her when finished, and clearly hadn't been relieved. She also had the WRONG CUT, and we learned the nervous woman was the one who actually did the grooming, not the one who reassured us about their competency. The eyebrows and general cut of the airedale was made to be closer to a jack russell (very different groom). When asked if we could get it fixed they hemmed and hawwed and basically told us no it would be too much trouble.
At the end of the day, our dog's nails were done well, and she did get her hair cut (so that's something); but the quick promises to get us in the door and poorly delivering on them was very disappointing and disruptive.