After writing my review and placing a phone call to the area manager Vinnie, I am now extremely impressed with the service I received. Vinnie sent a new service tech to my home the same day I spoke with him. The technician was there for an hour or two and checked everything. After he inspected the unit the new tech provided different information than the last technician and the heater ran great. Vinnie called to follow up with me the next day and because the 2 techs had different findings Vinnie sent a 3rd tech out the following day. The 3rd tech agreed with the second tech and went as far as to replace a few caps that weren't causing an issue but looked worn. The second/third techs were amazing and took the time to explain everything. Vinnie had great follow-up and made good on his promise to make things right. Vinnie and his team went above and beyond to correct the issue and my feelings towards the first service call. I will continue to use and recommend them in the future.