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  • Customer Service is poor. This was my first time at this store and probably my last. I pre purchased items on line and thought it would be a quick stop to pick them up. Upon arrival there was no one at the customer service desk. A customer that was waiting informed me there is a kiosk you scan your receipt, which I didn't have a paper copy of (save the trees). At this time an employee came out, I asked him about using the kiosk. No help! He told me its ok I didn't need to, he asked me my name and went in the back. After he came back out and said nothing to me, I tried to scan the bar code on the email via phone..doesn't work. I then asked him if I can enter the # manually, he said no, and tells me to wait until another employee comes out and tell him, apparently this guy only worked "security". There was 3 people in front of me, the guy I apparently needed to talk to comes out to one customer and said her order wasn't there. The next guy had already been waiting 45 mins, they then come out with only one of the two things he purchased, (poor guy was still there when I left). Finally I get the guys attention and he instructs me to put my order in MANUALLY! Gee thanks other guy, mind you I should be smarter then that, but I've never done this before. Anyways after waiting about 45 mins the guy tells me my order wasn't there...umm what? I show him the email confirmation the order was ready. He mumbles something how he is supposed to be off work already, sorry not my problem! So after this long review, yes I finally got my items, they were in the wrong spot, again not my problem. Then one of the employees drops my wrench set on the ground, Thanks! Best part was hearing the guy outside screaming at his wife on the phone, apparently she came to pick him up but left because he was taking too long to get off work.
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