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  • One of the worst Panera Bread experiences that I have ever had, Service was poor and the food not made correctly or appetizingly. Stopped here so we could eat outside because we were traveling with our dog. They do have outdoor tables and a nice patio. That accounts for the two stars, everything else gets zero. I went in to order our food and a very sloppy dressed girl call me over to take my order. I step up and she immediately turns her attention to two other employees who are having a discussion that doesn't concern her. I couldn't get her attention back to me. It literally was minutes before she was ready to focus on her customer. How rude. I ordered the turkey and avocado blt. There was no bacon on it. I thought that maybe I had misinterpreted what the sandwich was but I look it up online and there was supposed to be bacon. Hubby wanted a ham and cheese which they don't actually have so she ordered a a turkey and cheese. It did come with the requested ham substituted but she had asked if I wanted a whole or half. I said whole - evidently a "whole" turkey and cheese is actually two sandwiches. We didn't need or want that. Would have been nice if that had been explained to us. Then they stuffed the sandwich with red onions. It was basically two onion sandwiches with a bit of ham and swiss. I don't think this is the quality or standard that Panera strives for. I want to believe that this experience was location specific. We won't be stopping at this location again.
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