This joint has gone through a number of changes/branding and is now called Gourmet Bistro. Change in ownership again? I have no idea.
I work directly across the street from this place and we (my associates) often phone in a lunch order for pick up, usually once a week. The food is a bit above average but the quality comes and goes but it is pricey.
So here's the thing...
Today we placed a phone order and clearly told them that we would be paying individually for 4 separate meals.We always advise them of this in advance.
My co-worker and I arrived and had cash for each order. The server advised us that the next time we call in that we must ask for the total of each order and be prepared to bring the exact amount of cash for each because if the restaurant was busy, she wouldn't be able to deal with us.
I asked her if most customers pay with debit or Visa or if were they short of cash at the register. No, she said, we have change for our dining in customers only.
I asked what the difference was, if we had been dining in and each paid cash she would have to come up with the same change.
Management please take notice!!!! You have a complete idiot working for you, she is driving away customers.
After today, we are completely done with Grains, GBistro, Gourmet Bistro or whatever you are called.
There is a TD bank 200 feet across the parking lot and it is hard to believe that giving change is such a struggle.This server is the only one that has ever given us a hassle, the rest of the staff are wonderful!