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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I placed a delivery order through Amazon Restaurants. Within a few minutes of the confirmation text that my order from Amazon and the withdrawal on my checking account I received a text telling me that part of my order was cancelled. I had no idea what was going on because the amount didn't match any of the items ordered(it was less). I immediately called the restaurant to find out what happened. The woman who answered the phone was not very pleasant. She explained that they couldn't make that item so it was voided. I was disappointed that the restaurant wouldn't even attempt to contact me to see if I was interested in substituting for something else. I guess one of the two people who intended to eat were just supposed to go hungry. Also the amount of the refund did not match the price of the item. Based on the lack of customer service and math problems on their end I decided to cancel the entire order. I told the employee that I needed to feed two people and a partial order wouldn't work. I asked about replacing it with something for the same price (what I paid not what they refunded). She said since they already refunded that item there was nothing they could do. I told her I would be cancelling the order and needed a full (correct) refund. She hung up on me. The refund and cancelled order was not sent to Amazon Restaurants. I waited for almost an hour (they would be closing soon) then had to contact Amazon. Amazon had no record of my cancellation. It took 30 minutes on the phone until they could confirm with the restaurant that they weren't making my food. I was very much looking forward to trying this place but after this, I'll find somewhere else. Addition to review because of response: this was not last night or tonight. This is just when I got around to leaving a review. The tone of your response doesn't do much to redeem the experience. Sometimes saying nothing is better.
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