I would give them 4-5 stars based on just the food (I always order their Tom Yum BBQ Pork Ramen). But their service is so SH*T.
They have a drop-box where you grade your respective server's service. It notes something along the lines of "The Best of the Best service". It should really read "The Best of the WORST Service".
I never had an issue a year ago. But for the past year, I have just been receiving NO service at all. The restaurant is empty and the bimbo waitresses don't even have time for you, giggling in their own little corner. This is based on the 6 most recent visits.