SERVICE DEPARTMENT:
They were finally able to figure out my alarm issue on my 2015 Ford Escape. I was having the theft alarm randomly sounding for about a year. There was no rhyme or reason or any pattern that anyone could figure out. I had taken it in to a previous dealership a handful of times only to be turned away by "could not reduplicate the problem." At first Bell Ford was having the same issue where they could not reduplicate it, but Bob my service technician said he encouraged the mechanics to keep trying as I even had video. Sure enough they figured out that it was a ignition issue. Basically my car was trying to start itself. I cannot tell you what a relief it is to finally have someone who truly cares about the work that they do. I would definitely recommend Bell Ford service department to anyone. The only thing I would say is they are not super communicative, and it would have been nice to receive a follow up phone call the day after. My car was in from Monday to Wednesday. But other than that, phenomenal.