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  • I called this company because I had a slow running bathtub drain. I looked on their website as they advertised a $67 (+ or - ) to clean a drain. I called and made an appointment and was told that this was for an outside plumbing problem but they would be happy to come out and give me a free estimate. Great, I thought, thinking it couldn't be much more to clear a simple bathtub drain. I had the day after Christmas off so I made an appointment that day between 8 - 10 AM. The service person arrived at 10:30 and didn't call to let me know they were arriving late. He ran some water in my tub and then said he would have to use his snake (or whatever it's called) to clear the drain and that would be $200. To which I exclaimed "$200, why didn't the phone person tell me it was going to cost that much?" He said the phone person was not a plumber and didn't know. I'm sure she knew what it would cost if had to use the rooter to clear the drain. I hate it when someone assumes they can get away with this sort of thing! Really.....how else would they clear a drain??? With a toothpick???? The funny thing is, he didn't even take the time to take off the drain plug and look. Had the man done this like the service person from Option One Plumbing & Rooter (who, by the way, will clear your drain for $49.50), perhaps he would not have had to use his rooter. They wonderful young man from Option One used his rooter just to be on the safe side, and still only charged me $49.50. I would not recommend this company AT ALL!!
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