It's about time that I finally write a review on MSSR. Anyway, the zipper of my beloved Lululemon backpack busted for a third time. I had it repaired at a place near my parents' place in Milwaukee and it broke shortly after both times. I passed MSSR pretty much everyday and decided to drop it to see what they could do. It's been two months of everyday wear and tear, and the zipper is still going strong with no indications of failure. Not only did MSSR do an excellent job with their sew and repair job, they also got it done very quickly. I dropped it off on a Saturday, and it was done by Tuesday. In an age where customer service sucks across the board, this was a rarity. The place is also run by some super nice people! Kudos to MSSR for a job well done!