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| - My first experience with San Tan Hyundai was back in January 2012, my now husband was going through a divorce and we had to cut back on finances so we traded in (reluctantly) our MazdaSpeed3. We spent forever walking around with Victor, the salesman. We explained the situation and what our needs were and he took us to a 2010 Hyundai Tucson with about 15k miles on it. Aside from the horrible color, it seemed to fit what we were looking for, and it lowered our monthly payment. Fast forward about a year and a half, we start noticing the trunk of the car rattling, we tried everything to make it stop, couldn't resolve it. That brings us to February 2015, we receive a flyer in the mail advertising President's Day deals, and no matter how much you owe on your car, even if you are upside down on it - which we were - they will get you into a brand new 2015 model.
At the dealership:
Mr. Bob greets us shortly after we pull up, we show him the flyer, tell him we are interested in seeing what our options were. We look at some of the new Santa Fe's and Tucson's, they run numbers and it turns out the Tucson (again) is more in the price range we want. Mr. Bob goes to see what kind of numbers we are looking at, he comes back shortly thereafter and asks us if we have been in an accident with the car. We told him no, and asked why he would ask us that. He turns around and says the car has a BAD CARFAX and that it had been reported as being in an accident in November 2011, 2 months before we bought it, which now explains why the trunk rattled. My husband was completely irate, we told him we had purchased it from this dealership and that there better be something done to fix the situation. Mr. Bob pretty much told us that WE should have requested the Carfax, and that you should never buy a car without getting one. Well, Mr. Bob, maybe you should let your management know that clearly other salesmen (Victor) didn't get the memo about providing them to customers, or clearly he was just out to rip us off and get rid of a bad car off their lot.
We were so angry at the situation, not only did I get to see first hand how full of it car salesmen can be, but I felt stuck between a rock and hard place. After they told us the old car had been in an accident, we felt obligated to try and get rid of it, we would never be able to sell it down the road, knowing it has an accident in it's history. So we pushed and pushed and brought up the fact that selling a car without disclosing it's accident history is unethical, and a lawyer would have a hay day with it. So they took a few thousand dollars off and we walked away with a new car.
I love the new car, and at least we know that we are the first owners and know it has not been in a collision. I doubt we will be buying another car for many years to come, but when we do, we will not return here.
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