Ridiculous!!! Do not go to this gym!!! My husband canceled his membership weeks ago. Not only did he have to go to he gym to cancel his membership in person (like most places) but he then had to mail in a piece of paper to cancel it. It didn't end there!! Today we received a call that his payment didn't go through ( my husband lost his card a week ago and had to cancel it). Of course they don't have any record of him canceling it or the piece of paper we mailed in. The employee on he phone then asked if we sent it certified mail?!? Seriously?!? I wonder how many of these pieces of paper get "lost" in the mail? And the fact there's no record of him coming in to cancel, sounds suspicious to me. I wonder how many other people that tried to cancel had this same problem?