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  • My husband and I had a terrible experience with this dealership and just now reading the most current reviews I realize we weren't the only ones. We found a used vehicle on-line and my husband went to the dealership to look it over. He worked with Don, who told him it couldn't be sold due to a recall but once fixed he could buy it. My husband reiterated his interest and asked Don if he could start the financing which he was told, No, not until the car was fixed. Don kept in contact with us for a number of weeks. Finally, we got a call saying the car was due back from the dealership and could my husband come back in. My husband said yes but noticed they increased the internet price by $1,000. My husband questioned the price increase and was told they had to fix a number of things including the recall. Mind you the recall is fixed for free. Regardless, we were still wanting to buy the car. There was some phone tag going on about the exact day to come in but then he was told it was going to be another day or so before they got it back. The next day, literally in the middle of the afternoon, Don calls and says when can you get here? the car is ready. My husband tells Don he can be there soon he's about 20 mins away. Don calls back and asks "How close are you?" My husband says 5 minutes away. Don responds "ah some one else is looking at the car." Needless to say My husband sat there and watched another couple test drive and then buy the car. My husband tried to talk to a manager who could care a less and didn't even apologize. Don actually asked my husband if he wanted to wait around to see if the financing fell through? This is the most unprofessional, disorganized dealership we have ever experienced and we have 5 cars. I left a message for a Manager and I was never called back so I put in a complaint to the National Office. Funny only then did we get a response from Robert Cole, Managing Partner. He apologized for our mistreatment but he didn't have all the information correct and it's very apparent they have no customer loyalty. He even said others were equally disappointed they didn't get the car either. This dealership only wants to make a sale and doesn't care about the customer. I can only imagine how we would be treated if we actually bought a car here and had any issues.
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