I am not a fan of their cookies, frankly their best cookie is the one that comes free with any sandwich (it really actually is freaking Delicious!). I think my biggest beef is that their sugar cookies (those extra-soft ones with light frosting on top?) are not soft at all.
on the other hand, MY GOODNESS, their sandwiches are AMAZING. (although pricey.) Their service is great, the wait time is minimal, and it's a classy place to have lunch meetings. I highly recommend their BLT with avocado, and I highly recommend not going at noon.