Customer service is the worst. The lady who took my call was very rude and unprofessional. I asked for an appt. The lady told me she had two possible days available. When I repeated the days she just gave me, she told me I did not pay attention (she was on speaker and my coworker heard her too). I asked again for the days and she gave me the days. I requested a day that worked for me in the morning and she told me she didn't have that day available, even when she had just told me they had openings for that day in the morning. Her problem seemed to be evident when she asked if we needed a Spanish speaking specialist. I told her I could translate and Monday's worked best for me. She scheduled me for a Friday at 4pm. Even when she was informed it was really hard for me to get out of work early, especially working at a shelter serving domestic violence victims. I'm yet to deal with them. I truly hope their customer service is better in person than over the phone.