Very happy with my experience to date. I bought my bike else where so rightfully I had to pay a little higher amount for a full body and bike sizing but at least they were not like several others I approached that were standoffish! The thing is, if I like the service and products I will go back!
Chris scheduled my appointment while over at another of their stores and everything was on time. Chris was thorough in his explanation of every step and measurement and they promised to refit until I was satisfied. I happily replaced my seat with a modern version of a split with the correct size for me and my Handle bar stem too.
David tuned up my bike for 30 bucks and didn't charge labor for the new parts. I also bought new bottles and cages and am happy with the products.
The guys were friendly and thorough. It felt like the old days when you went in and shot the shit at the old barber shop or hardware. I like and need that personal connection.
When we are ready to get my wife a bike I will go there 1st and no matter what,Chris is handling the fitting! I just don't have any negative with my experience!
I almost forgot to add that I rode the next day and what a difference! I have had this bike for almost a year and have been miserable and uncomfortable, I was ready to sell it! I had a much higher power transfer and my ride was up easily 2 miles an hour with zero discomfort! This makes me happy as I ponied up 2000 bucks for this bike elsewhere!