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| - I took my bridesmaids dress in a month before my sister's wedding to be altered because the store where I purchased the dress referred me. I thought the man seemed very nice, but I thought the 'dressing room' was a little tacky and unprofessional for such a highly recommended alterations center. I also thought it was strange that he only used 2 safety pins to mark the hem of my dress. I needed the dress to be taken in on top so rather than taking it in from the back, he put a safety pin on each side, I guess indicating where it should be taken in. My ticket said the garment would be done 5 days later, although he told me he was busy so it would be done the following Saturday. No big deal, the wedding is a month away.
The next Saturday, I received a voice mail asking what he was supposed to do to the top of the dress because the tag fell off. WHAT?! I was going to pick up 3 dresses that had been dry cleaned so I thought I could just talk to him in person. I literally waited for 20 minutes while 2 workers searched tirelessly for my dry cleaning. There were 3 other people waiting for clothes or service as well. It was a very frantic situation. Once they found my dresses, I was able to get the alterations guy's attention. We talked about the bridesmaid dress and he said again that he'd been so busy, and that he was DONE WITH THE HEM but just needed to finish the top and it should be done in a couple of days. Fine. 3 weeks out.
Fast forward to 7 days before the wedding and I still hadn't heard from them. I called and asked about my dress, was put on hold for 7 minutes. Someone came back on the phone, said "the black long dress?" as soon as I started saying "Yes" the phone had been dropped again and I waited for another 5 minutes before he came back on the line and said that he was FINISHING THE HEM and that it would be done in a few days. I pointed out that he had had the dress since March and the last time I spoke to him he said the hem was DONE, and now today he's just finishing? Then he backtracked and said the dress would be done Monday at 10am. The he told me he was busy and he hung up on me!!!!!
I got in my car immediately, drove to the store, knocked on the door (as they had closed 10 minutes before, although the website says they're open until 7) and asked for my dress back. Sure enough, he had done ABSOLUTELY NOTHING to the dress in 3 weeks, even though he LIED to me twice about the progress of the dress, once saying the hem was done, once saying he was still finishing it up (which would indicate that he had STARTED!) He even admitted to me that he had "taken on too much work." Excuse me sir, that's your problem, NOT mine!
Thankfully, I found a REAL tailor (Pro Tailor on Seven Hills Dr.) who marked the entire hem of my dress with pins (not two safety pins) and to fix the issue on top, took it in from the back, rather than the sides. The dress was PERFECT and was done 4 days later! Thank God he was "too busy" to provide me with any kind of decent service because now I've found a real place to have garments altered, with excellent quality and a timely fashion. I cannot even imagine what that dress would have turned out looking like if this joke of a tailor had touched it with anything besides a safety pin.
This place obviously has good reviews, although I can't imagine how anyone would have anything positive to say about their quality of work or service. Perhaps he does good work when he isn't "too busy". Maybe those folks like being lied to and like waiting a month for their stuff to be altered. All he needed to say was, "I'm sorry, I won't be able to get your dress hemmed in a month." Instead, he continuously lied to me until 7 days before my sister's wedding. I am completely appalled by the experience I had here and I would never, under any circumstances refer anyone to this place....unless of course you like waiting, getting lied to, getting hung up on, and getting lied to some more,, then by all means...have fun taking advantage of the 20% discount he gives you for being a new customer.
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