I called Bob's TV Service and spoke with Steve. I told him about the issue I was having with my TV. He asked several questions in order to fully understand what was going on, then told me he would call me back after looking up the part needed for the repair. 20 minutes later he called to tell me the part I needed was expensive. I told him that I would likely buy a new TV instead. He could have given me a song and dance to get my business, but he didn't. In fact, he made a point of calling me back because it's Black Friday and he knew I would benefit greatly from this information. Steve was professional, friendly, and had my best interest in mind, which is why Bob's TV Service will get all my repair business in the future.