Been a loyal customer for quite some time now, but I got to admit the past few times I've been there the service has been terrible. I usually come on Saturday mornings so I get it, it can be busy. Last week I waited more than 25 minutes for one bowl and then this week my friend and I waited 50 minutes and they never came. Haven't had any issues ordering ahead before so If you do decide to go there... stick with that. They are good when you they actually get to eat one.