I was in a hurry to catch a flight in September after the ISPA show and I had so many (liquid) facial products that I received at the show that I needed to check the bag I already had a buy a new carry on to put all my clothing in. Incredible service - I and was in and out with my new gold metal carry-on in less than 15 minutes. Turns out on the quick flight back to LA pretty much all the bags were gate checked. Then my flight was cancelled due to mechanical issues so I got my brand new bag back at the gate 30 minutes later and it was scratched up pretty badly and even dented but I don't want to keep a suitcase all pristine so, to be honest, I was ok with it - we've hit many bumps and scratches in the 3 months since then and I LOVE this bag more with every trip it is so lightweight and sturdy and a breeze to race through an airport with!