| rev:text
| - I've eaten here seven times.
I always left disappointed. Strangely limiting for such a large menu. For example, there's no way to get a grilled cheese sandwich with fries, and a side salad. You have to get the "appetizer" salad, which comes on a LARGE dinner plate. The fries are clearly frozen, and the cheese from the grilled cheese is processed "American" cheese.
For breakfast, the cheese in the omelet is processed, and the homefries are not homemade. The hollandaise is either from a packet or poorly-made.
Service is terrible. As if it's everyone's first day on the job.
I called once and placed a take-out order for breakfast. The food was as good as expected, but the take-out experience was disorganized at best. I was told to come in 15 minutes, so I came in 25 to be safe. When I arrived, nobody seemed to know what I was talking about, then they asked me what I wanted, and had me wait in a booth for 15 minutes before they brought me my food.
Another time, an older-sounding man picked up the phone and told me that they don't do take-out. I mentioned the large take-out sign above their door, and he said that they've NEVER done take-out. Hm...
It reminds me of those restaurant makeover shows, where they talk about what makes a failing restaurant bad. This restaurant seems to be a great example. Serving poor quality, frozen, processed food, bad service, uncomfortable seating, dark, unattractive decor...
These are all easy to fix, but they don't seem to care!
It all came to a head a few weeks ago, on what would officially become the last time I EVER go to Sammy's Eatery.
My wife and I went at around 12:30 on a Saturday for Brunch/Lunch. We were seated near the window, and started to laugh about how inattentive the servers already were! We were given a breakfast menu, and asked the waitress if they're also serving lunch, to which she said, "Of course! I'll go get you a lunch menu!"
We waited ten minutes, as she went around the area, taking other peoples' orders and delivering food, intermittently smiling at us, as if she remembered what we were waiting for. She then disappeared for five more minutes, so I went to the bar and asked for the menus myself from the head waitress. As my wife and I were reading the menus, two minutes later, the waitress finally reappeared with 2 copies of the menu of her own. When she realized what I had done, she gave me a cold look, as if I had insulted her.
We placed our orders. My wife asked for the Grilled Chicken on a Kaiser. I asked if they had fresh prime rib that day. She said that they always did. You see, Sammy's has called themselves "The Prime Rib House". It actually says that on their main sign outside! "Sammy's Eatery - The Prime Rib House"!! Maybe that was the problem this whole time! I should have ordered the prime rib, as it was clearly their specialty!
The food arrived and we were both past the point of disappointment. First of all, her fries were cold. I tried one. They had clearly been sitting around for at least 30 minutes. Her chicken sandwich was less than desirable too. Just a breast of chicken, with a melted slice of processed American cheese, on a kaiser bun. No lettuce or tomato, no barbeque sauce or mayonnaise. It was literally the minimum of what they could delivered. We complained to our waitress and she blamed the kitchen, saying they didn't know what should be on the sandwich.
Here's where it went from bad to worse. My Prime Rib was also cold. I mean cooler than room temperature. It wasn't cool because it was rare. In fact, they never even asked how I wanted it (I would have asked for Medium-Rare). It was a well-done grey throughout, and it was just plain cold. As was the Jus that was around it. The mashed potatoes were also cool. I sent it back, along with my wife's fries. It came back 5 minutes later and it was STILL room temperature. The head waitress was sent over. She started to blame OUR waitress for all of the issues! I put my finger in the mashed potatoes in front of the head waitress to prove the temperature. When touching it, I could feel that the potatoes were possibly not homemade - they were waxy like store-bought frozen mashed potatoes, rather than smooth and starchy, as fresh mashed potatoes usually are.
She continued to claim that the prime rib was made fresh that day. I asked to speak to the manager, and was told that there was no manager there, even though I could clearly see a well-dressed older man supervising in the kitchen. She begged us to give them another chance someday, suggesting that we should come at night if we wanted prime rib. I reminded her about the claim made by THIER OWN SIGN. The Prime Rib House, indeed.
So after multiple "meh" experiences and one unforgivably bad one, I will never return and would advise you not to waste your time, money or appetite. Donlands Restaurant down the street serves up homemade food with attentive, friendly service.
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