Called 1 week before the flowers were to be delivered. The flowers never arrived and the staff had no idea what happened. They blamed it on the guard at the gate and lied about trying to deliver the flowers and never attempted to deliver them. Four days later the only thing that they told me was they would refund my money and hung up on me. Paula, Pat and the deliver person Bobby were unable to help in any way. I was unable to talk to the owner but judging from the staff this florists has some real problems.