ORIGINAL POST
My iphone 4s home button broke for the 2nd time in 15 months. It is now broke again and 3 months out of warranty. The Apple Store at the Forum Shops Senior Manager-Andrea Lettus- refused any assistance with this whatsoever. After living the in the "Apple World" with ipads, iphones, and macs, I am seriously considering leaving and going in another direction. Seriously disappointed with their service.
UPDATE
Wanted to update this review from 1 star to 3. After calling the Apple Corporate Office with my issues, another Manager with the local Apple store called me back. He inquired about the issue and took care of it "no questions asked". It was a shame I had to go to these lengths to get something done, but Apple finally did the right thing.